This Privacy Policy describes how rainboW (“we”, “our”, “us”), operated by Rainbow Enterprises, collects, uses, shares, and protects user information when you use our mobile application.
By using the app, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Personal Information
We may collect the following details:
- Name
- Mobile number
- Email address
- Pickup/service address
b) Location Information
We collect location data to:
- Enable cab booking and navigation
- Connect you with nearby service providers
Location data may be collected:
- While the app is in use (foreground)
- In the background (only with your explicit permission)
You can enable or disable location access anytime via device settings.
c) Service & Usage Information
- Booking history and service details
- Date, time, and type of service
- App interaction and usage patterns
d) Device & Technical Information
- Device model and operating system
- IP address
- App performance, logs, and crash reports
2. How We Use Your Information
We use collected data to:
- Provide and manage services
- Connect users with drivers and service professionals
- Process bookings and confirmations
- Send service updates and support messages
- Improve app performance and user experience
- Detect and prevent fraud or misuse
3. Data Sharing & Disclosure
We do not sell or rent your personal data.
We may share information only with:
- Drivers or service providers (to complete bookings)
- Trusted third-party partners (payment gateways, maps, notifications)
- Legal authorities, if required by law
All sharing is limited to necessary service-related purposes.
4. Permissions We Require
Depending on features used, the app may request:
- Location access (for booking & tracking)
- Phone access (for calling drivers/support)
- Notification access (for updates and alerts)
Permissions are requested only when required and can be managed in device settings.
5. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain user data only as long as necessary for:
- Providing services
- Legal and regulatory compliance
- Dispute resolution
7. User Rights & Controls
You have the right to:
- Access and update your personal information
- Withdraw permissions at any time
- Request account and data deletion
To request deletion, contact us at the email below. We will process requests within a reasonable timeframe.
8. Children’s Privacy
rainboW is not intended for individuals under 18 years of age. We do not knowingly collect data from children.
9. Third-Party Services
Our app may use third-party services such as:
- Payment gateways
- Map and location services
- Notification services
These providers operate under their own privacy policies, and we are not responsible for their practices.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected within the app or on the official policy page.
11. Contact Information
Rainbow Enterprises
House Number 12, Shyam Vihar Colony
Near Asha Polyclinic, Asthi Road
Bakshi Ka Talab, Lucknow – 227202
Uttar Pradesh, India
By using rainboW, you consent to the collection and use of your information as described in this Privacy Policy.