This Privacy Policy explains how rainboW (“we”, “our”, “us”) collects, uses, shares, and protects user information when you use our mobile application for cab booking and handyman services.
1. Information We Collect
a) Personal Information
We may collect the following information:
- Name
- Mobile number
- Email address
- Service or pickup address
b) Location Information
We collect location data to enable cab booking, navigation, and to find nearby service professionals. Location data may be collected while the app is in use (foreground) or running in the background, only with user consent.
c) Service & Usage Information
- Booking details and service history
- Time, date, and type of service requested
- App interaction and usage patterns
d) Device Information
- Device model and operating system version
- IP address
- App performance and crash data
2. How We Use Information
- Provide cab booking and handyman services
- Connect users with drivers or service professionals
- Process service requests and confirmations
- Send important updates and support messages
- Improve app reliability and user experience
- Prevent fraud and misuse
3. Data Sharing
We do not sell or trade user personal data. Information may be shared only with:
- Drivers and service providers to complete bookings
- Technical partners required for app functionality
- Legal or regulatory authorities when required by law
All data sharing is limited strictly to service-related purposes.
4. Data Security
We use appropriate technical and administrative measures to protect user data from unauthorized access, loss, or misuse. However, no system is completely secure.
5. Data Retention
User data is retained only for:
- Service delivery
- Legal and regulatory compliance
- Dispute resolution and enforcement
Users may request deletion of their data by contacting us.
6. User Rights & Controls
- Access and update personal information
- Withdraw permissions (including location) via device settings
- Request account and data deletion
7. Children’s Privacy
rainboW is not intended for users under the age of 18. We do not knowingly collect personal information from children.
8. Third-Party Services
The app may use third-party services such as maps, messaging, or payment gateways. These services operate under their own privacy policies.
9. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be reflected within the app or on the official policy page.
10. Contact Information
For privacy-related questions or requests:
📧 info@rainbowempservices.in